Support

We’ve got your back.

Day 1

Launch

When you purchase the Gruntwork Platform, you work with a team of experts who will answer your questions about how to:

Configure your infrastructure
Automate deployments
Troubleshoot issues
Avoid gotchas and pitfalls

Day 2

Operate

Once you’re live on the Gruntwork Platform, we can help with:

Questions
Troubleshooting
Bug fixes
General DevOps and Platform Engineering guidance

*Note that troubleshooting and bug fix requests must be directly related to Gruntwork products.

OFFERINGS

Choose from three support tiers:

Standard Support

Included with the Gruntwork Platform Team subscription.

Response Time SLA

Standard support does not include a guaranteed SLA. We do our best to provide an initial response to all requests within 3 business days.

Support Channels

Email — Ticket-based support, with access to an online ticketing portal.

Support Scope

Troubleshooting and guidance for product usage.

Documentation and knowledge base access.

Limited to standard configurations and best practices.

Silver Support

Included with the Gruntwork Platform Enterprise subscription.
Silver Support is available for the Gruntwork Platform Team subscription and Gruntwork open source tools: OpenTofu, Terragrunt, Terratest.

Response Time SLA

2 days SLA (see details)

Support Channels

Email — Ticket-based support, with access to an online ticketing portal.

Live video calls — Escalate to live video calls with a Gruntwork support engineer as needed to assist in efficient resolution.

Support Scope

Everything included in the Standard Support, plus ...

Prioritized bug fixes — Swift resolution of bugs to maintain system integrity and performance.

Additional Support Benefits

Initial strategy development — Work with a Gruntwork Solution Architect to evaluate your needs and devise a written strategy to guide you toward a secure, scalable, and maintainable infrastructure.

Beta access — Access new features and beta programs before they're released.

Gold Support

Available for both Gruntwork Team and Enterprise subscription, and Gruntwork open source tools: OpenTofu, Terragrunt, Terratest.

Response Time SLA

Choose between a next-day or same-day SLA (see details)

Support Channels

Email — Ticket-based support, with access to an online ticketing portal.

Live video calls — Escalate to live video calls with a Gruntwork support engineer as needed to assist in efficient resolution.

Phone support — Gain access to a dedicated support number.

Private Slack channel — Chat live with Gruntwork Engineering in a dedicated, private Slack channel.

Support Scope

Everything included in the Silver Support, plus ...

Prioritized feature requests — Influence the Gruntwork roadmap with prioritized development of features tailored to your needs.

Architecture and strategy reviews — Meet with a Gruntwork Solution Architect to review and amend your architecture and overall DevOps strategy (limited to once per quarter).