Included with the Gruntwork Platform Team subscription.
Standard support does not include a guaranteed SLA. We do our best to provide an initial response to all requests within 3 business days.
Email — Ticket-based support, with access to an online ticketing portal.
Troubleshooting and guidance for product usage.
Documentation and knowledge base access.
Limited to standard configurations and best practices.
Included with the Gruntwork Platform Enterprise subscription.
Silver Support is available for the Gruntwork Platform Team subscription and Gruntwork open source tools: OpenTofu, Terragrunt, Terratest.
2 days SLA (see details)
Email — Ticket-based support, with access to an online ticketing portal.
Live video calls — Escalate to live video calls with a Gruntwork support engineer as needed to assist in efficient resolution.
Everything included in the Standard Support, plus ...
Prioritized bug fixes — Swift resolution of bugs to maintain system integrity and performance.
Initial strategy development — Work with a Gruntwork Solution Architect to evaluate your needs and devise a written strategy to guide you toward a secure, scalable, and maintainable infrastructure.
Beta access — Access new features and beta programs before they're released.
Available for both Gruntwork Team and Enterprise subscription, and Gruntwork open source tools: OpenTofu, Terragrunt, Terratest.
Choose between a next-day or same-day SLA (see details)
Email — Ticket-based support, with access to an online ticketing portal.
Live video calls — Escalate to live video calls with a Gruntwork support engineer as needed to assist in efficient resolution.
Phone support — Gain access to a dedicated support number.
Private Slack channel — Chat live with Gruntwork Engineering in a dedicated, private Slack channel.
Everything included in the Silver Support, plus ...
Prioritized feature requests — Influence the Gruntwork roadmap with prioritized development of features tailored to your needs.
Architecture and strategy reviews — Meet with a Gruntwork Solution Architect to review and amend your architecture and overall DevOps strategy (limited to once per quarter).
Dedicated support contact — Engage with the same support engineer on all support requests to maintain context and expedited time to resolution.
Initial strategy development — Work with a Gruntwork Solution Architect to evaluate your needs and devise a written strategy to guide you toward a secure, scalable, and maintainable infrastructure.
Beta access — Access new features and beta programs before they're released.
When you purchase the Gruntwork Platform, you work with a team of experts who will answer your questions about how to:
Once you’re live on the Gruntwork Platform, we can help with:
*Note that troubleshooting and bug fix requests must be directly related to Gruntwork products.
Gain assurance as you scale with OpenTofu/Terraform.
Get best practices for validating your OpenTofu/Terraform modules.
Gain confidence with OpenTofu best practices and assistance.
